Refund policy

Returns
This policy applies to orders placed on thegheeco.com. Our food products are non-returnable for food-safety reasons. Non-returnable does not mean non-refundable: we refund orders in the cases below once we have confirmed them.

Damaged items
If your order arrives damaged, email support@thegheeco.com with your order number and photos of the damage. Once we confirm the damage, we will refund the affected item.

Orders not delivered
If your order has not arrived, please first check its tracking or carrier status. If the tracking or carrier confirms that the parcel was not delivered, email support@thegheeco.com with your order number. Once we confirm the non-delivery, we will refund the order. A parcel that is still in transit is not treated as undelivered.

Defective, unusable or incorrect items
If an item is defective, unusable or not what you ordered, email support@thegheeco.com with your order number. We will review your request and confirm whether a refund or replacement applies.

To request a refund or replacement, we require a receipt or proof of purchase. Please email support@thegheeco.com.

Refunds (if applicable)
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegheeco.com

Sale items (if applicable)
Sale items are refunded in the same way as regular-priced items when damage or non-delivery is confirmed, and are reviewed in the same way if they are defective, unusable or incorrect.

Replacements (if applicable)
We replace items that arrive damaged, defective, unusable or incorrect when our review confirms the problem. To request a replacement of the same item, send us an email at support@thegheeco.com

Orders placed on Amazon
If you bought our ghee on Amazon, your order is handled by the Amazon marketplace where you placed it, under that marketplace’s own policies and the terms shown on its product listing. Amazon.com lists grocery and food products among its non-returnable items; if an item arrives damaged, defective, unusable or materially different from what you ordered, please go to Your Orders or contact Customer Service on that Amazon site. Orders placed directly with The Ghee Co. are covered by this policy, not by Amazon.